Artificial Intelligence in Customer Relationship Management Systems
It’s estimated that 85% of businesses will start using artificial intelligence (AI) solutions for their customer relationship management (CRM) programs by 2020. It’s inevitable that
with further advancements, AI will move from a novelty tool or IT commodity to a must-have feature of every business.
Artificial intelligence is the development of computer systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.
Tomorrow’s CRM system will be more than a database. It will capitalize on machine learning to become the ultimate personal assistant. Machine learning will mine massive amounts of social and other data to uncover unknown details about a customer that will deepen the customer relationship.
For more insight on this dynamic trend, read https://financesonline.com/artificial-intelligence- technologies-changing- face-crm/