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UHA Health Insurance

Howard Lee, President-CEO, UHA Health Insurance, Honolulu.

Before. We were doing customer surveys by paper and mail. We needed a way to be more efficient and provide faster feedback to our customer service agents via technology.

After. Reporting function has improved. We now have a comprehensive survey that identifies where we can improve with experts to guide us along the way.

Success factors.

  • We consistently maintain high scores.  We are able to do root cause analysis as well as  provide faster feedback to our customer service manager and team.
  • Valuable tool in addition to expert advice.