UHA Health Insurance
Howard Lee, President-CEO, UHA Health Insurance, Honolulu.
Before. We were doing customer surveys by paper and mail. We needed a way to be more efficient and provide faster feedback to our customer service agents via technology.
After. Reporting function has improved. We now have a comprehensive survey that identifies where we can improve with experts to guide us along the way.
- We consistently maintain high scores. We are able to do root cause analysis as well as provide faster feedback to our customer service manager and team.
- Valuable tool in addition to expert advice.